Privacy Policy

1. Overview

[Aireplease Pty Ltd, ABN: 20163 021 190] ("Aireplease", "we", "us",or "our") respects your privacy and is committed to protectingyour personal information. This Privacy Policy explains how we collect, use,hold, and disclose personal information in connection with our website,aireplease.com.au (the "Website"), and our air conditioningand HVAC-related services.

This Privacy Policy should beread together with our Terms andConditions.

By using the Website orsubmitting your information to us, you consent to the collection, use, anddisclosure of your personal information as described in this Privacy Policy.

2. What Personal Information We Collect

We may collect the followingtypes of personal information:

Information you providedirectly, such as when you submit a quote request, enquiry, or contactform, or subscribe to our email updates:

•     name

•     email address

•     phone number

•     property/service address

•     details about the service you are enquiring about

•     any other information you choose to include in amessage to us

Information collectedautomatically, when you browse the Website:

•     IP address and approximate location

•     device, browser, and operating system information

•     pages viewed, time spent on the Website, referring/exitpages, and click activity

•     information collected via cookies and similar trackingtechnologies (see section 5 below)

We do not knowingly collectsensitive information (such as health or financial information) through theWebsite, and we ask that you do not include sensitive information in enquiryforms unless it is directly relevant and necessary for us to provide a quote(for example, accessibility requirements relevant to installation).

3. How We Collect Personal Information

We collect personal information:

•     directly from you, when you fill out a form on theWebsite (e.g. a quote request, enquiry, or newsletter sign-up);

•     automatically, through your use of the Website, usingcookies and tracking tools including Google Analytics and the Meta(Facebook) Pixel; and

•     from our email marketing platform, when you subscribeto receive communications from us.

4. Why We Collect, Hold, and Use Personal Information

We collect and use personalinformation for the following purposes:

•     to respond to your enquiry and provide you with a quoteor information about our services;

•     to contact you about your enquiry or booking, includingby phone, email, or SMS;

•     to deliver, manage, and improve our services;

•     to send you marketing communications about ourservices, where you have opted in (you can unsubscribe at any time — seesection 7);

•     to understand how visitors use the Website, and toimprove its content, functionality, and performance;

•     to run and measure the effectiveness of our onlineadvertising, including retargeting campaigns via Meta/Facebook; and

•     to comply with our legal obligations, resolve disputes,and enforce our agreements.

We will only use personalinformation for the purpose for which it was collected, or a related purposeyou would reasonably expect, unless we have your consent or are otherwiserequired or authorised by law.

5. Cookies and Tracking Technologies

The Website uses cookies andsimilar technologies, including:

•     Google Analytics — to help us understand howvisitors interact with the Website (e.g. pages visited, session duration,traffic sources). You can learn more about how Google collects and processesdata at Google's Privacy & Termsand opt out of Google Analytics tracking using the Google Analytics Opt-out BrowserAdd-on.

•     Meta (Facebook) Pixel — to measure theeffectiveness of our advertising and to show you relevant ads on Facebook andInstagram based on your activity on the Website. You can learn more or manageyour ad preferences via Meta'sPrivacy Policy and ad settings.

•     Email marketing platform cookies/tracking pixels— to track engagement (such as opens and clicks) with emails you have opted into receive, via Mailchimp, Zoho CRM, Hubspot CRM, TopWise Industry SpecificEfficiency or similar.

Most browsers let you control ordisable cookies through their settings. Please note that disabling cookies mayaffect the functionality of the Website.

6. Disclosure of Personal Information

We may disclose your personalinformation to:

•     our staff, contractors, and service providers whoassist us in operating the Website and delivering our services (for example, IThosting/support, our email marketing platform, and CRM tools);

•     Google (via Google Analytics) and Meta(via the Meta Pixel), for the analytics and advertising purposes describedabove;

•     professional advisers (such as accountants or lawyers),where reasonably necessary; and

•     government or regulatory authorities, or other parties,where required or authorised by law.

We do not sell your personalinformation to third parties.

Overseas disclosure

Some of the third-party serviceproviders we use, including Google and Meta, may store or process personalinformation on servers located outside Australia (including in the UnitedStates). Where personal information is disclosed overseas, we take reasonablesteps to ensure it is handled in accordance with the Australian PrivacyPrinciples, including relying on the relevant provider's own privacy and dataprotection commitments. By using the Website, you acknowledge that yourpersonal information may be transferred and stored outside Australia in thisway.

7. Direct Marketing

If you have opted in to receivemarketing communications from us (e.g. by subscribing via a form on theWebsite), we may send you emails or other communications about our services,offers, and updates.

You can opt out of marketingcommunications at any time by:

•     clicking the "unsubscribe" link in anymarketing email we send; or

•     contacting us using the details in section 12 below.

We comply with the Spam Act2003 (Cth) in relation to commercial electronic messages.

8. Data Security

We take reasonable technical andorganisational steps to protect personal information we hold from misuse,interference, loss, unauthorised access, modification, or disclosure. Thisincludes measures such as restricting access to personal information to authorisedpersonnel and using reputable third-party platforms with their own securitysafeguards.

However, no method of electronicstorage or transmission is completely secure, and we cannot guarantee absolutesecurity of information transmitted to us via the Website.

We retain personal informationonly for as long as reasonably necessary to fulfil the purposes described inthis Privacy Policy, or as required by law.

9. Access and Correction

You have the right to requestaccess to the personal information we hold about you, and to request that wecorrect any information that is inaccurate, out of date, incomplete, ormisleading.

To make an access or correctionrequest, please contact us using the details in section 12 below. We may needto verify your identity before providing access to, or making corrections to,your personal information. We will respond to your request within a reasonableperiod.

There is no fee for making arequest, although we may charge a reasonable fee for giving access if therequest requires substantial work.

10. Complaints

If you believe we have breachedthe Australian Privacy Principles or mishandled your personal information,please contact us using the details in section 12 below. We will investigateyour complaint and aim to respond within a reasonable timeframe.

If you are not satisfied withour response, you may lodge a complaint with the Office of the AustralianInformation Commissioner (OAIC):

•     Website: www.oaic.gov.au

•     Phone: 1300 363 992

11. Children's Privacy

The Website is not directed atchildren, and we do not knowingly collect personal information from anyoneunder the age of 18 without parental or guardian consent. If you believe wehave inadvertently collected personal information from a child, please contactus so we can address it.

12. Contact Us

If you have any questions,requests, or complaints about this Privacy Policy or how we handle yourpersonal information, please contact us:

Aireplease

Email: hello@airplease.com.au

Phone: 0412 070 599

Address: 2 Seymour St, TweedHeads South, NSW 2486

13. Changes to This Privacy Policy

We may update this PrivacyPolicy from time to time to reflect changes in our practices or legalrequirements. The updated version will be posted on this page with a revised"Last updated" date. We encourage you to review this Privacy Policyperiodically.

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